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Overdrive FAQ

Lending/Hold Limits:
On January 15, 2019 the St. Catharines Public Library migrated our OverDrive ebook and audiobook collection to cloudLibrary.  

The new cloudLibrary service increases the number of items available to patrons from 6,000 to over 60,000. There are no changes to our borrowing parameters – you can still borrow up to 5 items at a time for up to 14 days, however, any existing holds on the OverDrive system will not be transferred over.

If you have any further questions, please do not hesitate to contact us.

General Questions:

For online help getting started with cloudLibrary, including tutorials, videos, frequently asked questions and a list of supported devices, please click here.

Account Questions:

  • What's My PIN?

    By default, we set the PIN to the last 4 digits of the phone number we have on file for you. If you are still having difficulties with your barcode or PIN please call 905-688-6103 x210 and someone can help you.

Additional Help

  • For additional help please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 905-688-6103.

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